Privacy Policy

At CellFix, we value your trust and take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our store, use our services, or interact with our website.

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1. Who We Are

CellFix is a registered corporation providing cell phone fix, buying/selling devices, prepaid services, and accessories.

Contact Information:
📧 Email: info@cellfixtampa.us

📞 Phone: (813) 605-5004

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2. Information We Collect

We may collect the following types of personal information from you:
• Device identifiers: IMEI numbers, serial numbers
• Personal ID: Driver’s license (when selling a device)
• Contact Information: Name, phone number, email
• Passwords: For unlocking phones when required for service (with your consent)
• Video surveillance: Cameras monitor inside/outside for safety and security
• Payment Information: Securely handled by third-party processors (we do not store card details)

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3. How We Use Your Information

We use your information to:
• Verify device ownership
• Perform diagnostic and fix services
• Contact you regarding your device or order
• Prevent fraud and ensure legal compliance
• Maintain records for warranties and business operations

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4. Sharing of Information

We do not sell or rent your personal information. Information may be shared only when necessary:
• With trusted third-party service providers (payment processors)
• If required by law enforcement or court orders

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5. Data Security

We take industry-standard precautions to protect your information. All card transactions are handled by certified third-party processors in compliance with PCI DSS and applicable Florida regulations.

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6. Customer Device Data & Responsibility

Customers may provide device passcodes or unlock patterns. We access devices only to test before/after fix. We do not access or store personal data such as photos, messages, or apps.

You are responsible for backing up your data before bringing your device in. We are not liable for data loss.

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7. Warranty Policy

All fixs include a 30-day limited warranty covering only the part replaced.

Exclusions:
• Physical damage
• Water damage
• Issues unrelated to the replaced part

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8. Liability Waiver

By using our services, you agree that:
• CellFix is not liable for data loss during fix.
• Devices with prior damage are handled at the customer’s own risk.
• If a device is unfixable or additional issues arise, you will be notified.

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9. Surveillance Notice

Our store is monitored by security cameras for safety, fraud prevention, and theft deterrence. Footage is stored securely and accessed only when necessary.

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10. Customer Rights

You have the right to:
• Request personal information we have on file
• Request correction or deletion (when legally permitted)
• Withdraw consent to access your device before service begins

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11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with the new effective date.

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Contact Us

If you have questions about this policy or your personal information:

📧 Email: info@cellfixtampa.us

📞 Phone: (813) 605-5004